I have contacted Maplesoft support with the intend to send them corrupted Maple.ini files (that caused Maple 2026 installation to malfunction) for further analysis.

Before sending I asked whether they were interested. In the email response support replied that they were happy that my problem has been solved. I replied that they apparently did not understand my first mail. Then I got this back.

Hello,

Thank you for clarifying! I apologize for not being more clear in my response.

The issue with the preferences file (Maple.ini) was summarized in the MaplePrimes links that you provided which have been shared with our R&D team. They will be able to investigate the problem further.

Please let us know if you have any questions or concerns.

Best Regards,

XXX(Name removed, Case - 00191471 )
Technical Support Analyst

Apparently I have shared the files already. Not to my knowledge. Without my ini files no one can investigate the case.

For me this answer sounds like an automated AI generated reply. That is not what I expect as a long-time customer and EPM participant (paying full price). Premium products should come with premium support!

In this case I solved the installation problem myself with the help of this forum and wanted to support Maplesoft to make better products. Now I really feel like an idiot. Spending my free time with debugging, offering assistance, talking to a bot(?!?).

Dear upper management and owners:

If you have replaced support staff with bots that do not identify themselves as such, please reconsider what you are doing. Don't squeeze Maple for maximum profit and hide this. Think about your loyal customer base if you have a long-term growth strategy. The value of most companies lies in the people who work for them not in dumb, sloppy working bots. Humans want to deal with competent humans.
And: Do not let AI code Maple. This will lead to sloppy untrustworthy code with definitly more support requests.