Technical Support

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15 years, 363 days
Waterloo, Ontario, Canada

MaplePrimes Activity

These are replies submitted by TechnicalSupport

Thank you for the report, and we're sorry for the inconvenience @chrisc .

The SCR was received, our Development team are investigating, and we will consider improvements in future versions of Maple if necessary. 

We're sorry for the trouble with ShowSolution @Andreas Greuer .

We're having trouble reproducing the problem. If you are still encountering it, could you contact us via a support request form?

A new Maple 2021.1 update installer for Mac is available and can be downloaded here. The new installer works on all versions of macOS we currently support (10.14 and later).

If you were previously encountering problems downloading the update on macOS 10.14, please download the update again to get the new update installer. We apologize for the inconvenience. 

Hello @Anthrazit,

This problem has been fixed in the Maple 2021.1 update. Thank you for bringing this to our attention. 

Hello @erik10,

The problem with plot annotations shifting during PDF export has been fixed in the Maple 2021.1 update. Our apologies for the trouble this caused your students.

Hello James,

There are some OpenMaple requirements for OSX paths detailed in the article found with 


Can we confirm that we have at least added <BINDIR> to the DYLD_LIBRARY_PATH environment variable and set the MAPLE environment variable? 

jopenmaple should be found in the BINDIR as libjopenmaple.jnilib


Great question @Onnimikki . We are looking into it and will get back to you shortly.

Hello @Anthrazit,

We appreciate this Player limitation being brought to our attention. 

Unfortunately, Maple Player 2020.1 does not support importing packages.

Since the Player can not create or execute worksheets, this should only affect interactive components that load packages developed in the full version of Maple then interacted with through the Player.

Thank you for your interest in improving support for packages in future versions of Maple Player. We have passed it on to the development team for consideration. 

Thanks for the question @Anthrazit ,

We're looking into Maple Player support for downloading MapleCloud packages. 

In the meantime, is it possible to visit MapleCloud Packages in a web browser to download them?

Hello @Anthrazit ,

Thanks for bringing this to our attention.

We hope to improve this limitation in future versions of Maple. In 2021.0, the workarounds are

  • Use list box instead of combo box
  • Use combo box, but change entries to be in English

@Anthrazit thank you for providing the workbook. Yes, we can continue the conversation through the support ticket/email. 

Did you determine a series of reproducible steps that generate the error?

Hello @nm ,

Thank you for your enhancement request for Maple Complete Command.

Currently, Complete Command will,

list all Maple symbols, commands, functions, and packages that match the entered text

We're glad to hear of the interest in enhancing Complete Command and to possibly have it suggest data type names in certain contexts. 

We take the feedback into account when deciding the roadmap of our products. 

These enhancements may indeed be added to future versions of Maple.

Stay tuned. 

Hello @Anthrazit ,

It sounds like saving worksheets might not be working, but do you have an example that was able to be saved, or one that you know will cause the problem but hasn't yet for us to look into?

We're particularly interested if there are special characters or other, unusual features in the sheet and/or filename.

Hello @tomleslie@Carl Love and @sand15 . Thank you for the discussion, and finding some workarounds for now. 

We've received the request so look for it to be possibly incorporated into future versions of Maple. 

Hello @Anthrazit ,

Thank you for describing your request for a print scaling feature.

We've logged the request for consideration in future versions of Maple. 

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