TechnicalSupport

Technical Support

730 Reputation

14 Badges

16 years, 212 days
Maplesoft
Waterloo, Ontario, Canada

MaplePrimes Activity


These are replies submitted by TechnicalSupport

Hello @nm ,

Thank you for your enhancement request for Maple Complete Command.

Currently, Complete Command will,

list all Maple symbols, commands, functions, and packages that match the entered text

We're glad to hear of the interest in enhancing Complete Command and to possibly have it suggest data type names in certain contexts. 

We take the feedback into account when deciding the roadmap of our products. 

These enhancements may indeed be added to future versions of Maple.

Stay tuned. 

Hello @Anthrazit ,

It sounds like saving worksheets might not be working, but do you have an example that was able to be saved, or one that you know will cause the problem but hasn't yet for us to look into?

We're particularly interested if there are special characters or other, unusual features in the sheet and/or filename.

Hello @tomleslie@Carl Love and @sand15 . Thank you for the discussion, and finding some workarounds for now. 

We've received the request so look for it to be possibly incorporated into future versions of Maple. 

Hello @Anthrazit ,

Thank you for describing your request for a print scaling feature.

We've logged the request for consideration in future versions of Maple. 

@J F Ogilvie 
Hello, 
The update for the 32-bit version is also up, if you run into trouble when hitting "Check for updates", you can also download the update installer from here:
https://www.maplesoft.com/support/downloads/m2020_2update.aspx 

If running the installer doesn't help please send us an e-mail at support@maplesoft.com letting us know what happens when you try to update.

@mthkvv 

We are continuing to investigate the cause of this issue. During this investigation we have identified a possible work around. We will follow-up with you directly with this information.

Hello

I am sorry that you are continuing to experience issues with installing the Maplesoft Physics Updates even after installing the Maple 2020.1.1 update. To investigate this issue further, and help resolve it can you please contact Maplesoft Technical Support directly - support@maplesoft.com. 

Hello Hiro

Thank you for contacting Maplesoft, and I am glad we were able to successfully resolve your issue. As discussed please review the settings for your anti-virus software with your IT team and ensure Maple has been added as a trusted application.

Feel free to contact us again if you continue to experience this issue.

@Ramakrishnan We are happy to hear you have had positive experiences in your interactions with us. We strive to address customer questions for Maple usage to help make you successful with the application. Thank you for taking the time to read our post and express your appreciation.

@Ronan:

Would you be able to send an email with your worksheet to Technical Support at support@maplesoft.com? We can try to debug this, and determine what is causing the loss of kernel connection.

@vv Sorry, forgot about that one. I just fixed it.

@vv Thank you for pointing out the typo. I have updated the post.

@Carl Love Thanks for your suggestions as well. I agree that the type Type, or idtype, or typeid (my preference), is very useful.

@Carl Love the Visibility option controls whether or not the CER is hidden.  This option can be easily controlled from the Context Panel in 2018, but note that it is advisable to record the name of the CER before unchecking the box so that you can make it visible again using DocumentTools[SetProperty].

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